When an AI agent buys something on your behalf, how does the merchant know you authorised it? And who takes responsibility when the purchase goes wrong?
In this episode of WRAP UP, I sit down with Ajoy Krishnamoorthy, CEO of IXOPAY, to explore how payment infrastructure needs to evolve for agentic commerce. Ajoy describes the shift from “card not present” to “human not present”, where verifying an agent’s identity, permissions and intent becomes central to trusting a transaction.
We also discuss why AI could make payment orchestration more valuable, even as it makes integrations easier to build. Drawing on IXOPAY’s experience processing over $200 billion in payments in the preceding 12 months, Ajoy explains how transaction data can help merchants identify better payment routes and test changes before applying them more widely.
Our conversation covers:
How merchants and acquirers can prepare for AI agents at checkout.
Delegated authority, purchase intent and the unresolved questions around liability.
Navigating competing agentic commerce protocols through one connection.
IXOPAY’s new IXOPAY ONE platform and its approach to payments intelligence.
Using orchestration to enter new markets and work with multiple payment providers.
Plans for AI-assisted connector development and a community marketplace.
A practical conversation about the infrastructure behind autonomous shopping and the work still needed before consumers trust agents to spend independently.
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